Our experienced staff at Downtown Suites ensures that the company responds immediately to all situations requiring attention. With the number of suites we are managing at any time, there are usually many situations to handle throughout a normal working day, more than can be managed by just one property manager.
Just over the weekend, a flood in a neighbour’s suite overflowed into the bedroom of a suite owned by one of our clients. The Building Management is now taking care of drying the area out. The good news for our client is that there doesn’t appear to be any major damage as a result of the flood. Naturally we’ll keep the client posted and up to date on this situation. Once the tenant informed us about the flood, the team went into action, and we took as much information from the tenant as possible. We liaised with the building management and let our clients know about the situation. Our staff is prepared to deal with this and other situations in our clients’ suites. Normally we see innumerable issues per day: quotes for repairs, owner approval for major repairs, ongoing arrangements, emails and requests – not including finding qualified tenants and the issues that arise around moves.
Not only do we have an emergency on-call system, we also have staff to ensure communications and follow-up, so tenants and landlords can all be assured that the situations that arise are dealt with effectively. When things happen over the weekend, or late-night, we are able to assess the situation and act effectively. We always keep owners apprised of anything that requires repair or looking into, or that we’re dealing with, but don’t bother them with anything minor.
We believe that communication is key.
By the way, the owners sent over a note of thanks and appreciation.
(originally posted March 2007)
